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Customer Interaction Center Representative - Call Center

GLOBAL AUTO
Katameya, Cairo
Posted 6 years ago
165Applicants for1 open position
  • 114Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Handle customers’ complaints received via different channels.
  • Direct contact with the concern departments to ensure proper handling to customers’ cases.
  • Follow- up with the customer’s till the case is handled.
  • Register all received cases with complete follow-up.
  • Prepare monthly reports showing the received complaints with the area that needs improvement.

Job Requirements

  • Bachelor degree
  • 1+ year of experience in customer service/call center
  • Excellent command of English
  • Excellent communication & follow-up skills
  • Customer oriented
  • Problem Solver
  • Very good analytical skills

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