Job Details
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Job Description
Job Purpose:
- Has overall responsibility and accountability for customer PO handling till delivery.
Key Tasks/Accountabilities:
- Handling Customers orders to ensure that customer is updated and satisfied in all steps.
- Follow customer payment in case of advance payment.
- Handling purchasing after payment confirmation. And follow with vendor till getting the order confirmation and ensure that it matches our PO.
- Update the order status and delivery dates on system and update the customer by the estimated delivery date..
- Arrange shipments pickup with vendor’s logistics team.
- Track shipments and take the required arrangement to release shipments from customs.
- Coordinate with the Governmental authority to get the necessary approvals.
- Coordinate with agents to arrange delivery to the customers.
- Confirm efficient delivery of goods to the customer.
- Inform the accounts team by the delivery in case of credit orders to follow the payment.
- RMA Handling.
- Invoices tracing.
- Stock/ demo purchasing.
Job Requirements
Qualifications/Experience:
- Computer skills
- Good English language skills
- 0-3 years of experience
- Max age 29 years
Knowledge:
- Broad understanding of the Logistic process
- Good understanding of incoterms.
- Knowledge transfer
Skills:
- Management of external suppliers
- Conflict handling and resolution skills
- Change management
- Highly developed communication and reporting skills (verbal and written) in both Arabic and English
- Ability to impart knowledge to others
Key Behaviors for Success:
- Analytical Thinking and Problem Solving
- Creative thinker
- Concern for Standards/Efficiency
- Being Collaborative
- Tenacity, Resilience and Self Management
