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Job Description
- Manage the system team ensure all system operations run in consistency and meet the main company’s vision and positively respond to the requirements delivered by the IT higher management.
- Supervise the Management/Control the Access Matrix including support the new projects implementations or the usual operations behavior applying the configuration, the privileges distribution and access or restrictions required by the client or RCC on systems or internet; execute the system changes required.
- Ensure well management of user accounts across multiple systems including the email accounts for all employees except the operations agent and troubleshot/resolve as second-line profile issue.
- Resolve as many user-reported problems as expertise permits within the agreed SLA and using available tools while following procedures and policies for the handling of support cases.
- Attend Crisis management meetings determinant by the IT management and concerned to figure out the smoothest and the most efficient scenario to manage the sudden emergency situation or plan for massive changes on the running system.
- Supervise the periodical healthy checkup for all RCC servers; assess and flag the hardware and software needs required for consistency of performance; apply the reconfiguration on the servers after taking the approval from the direct manager.
- Design team plans regarding applying global actions and massive upgrade operations.
- Manage the backup and restore based on the business requirements and respond to the employee requests of restoring missing data in coordination with the policies and procedures and ensure the backup images remain healthy.
- Ensure the replication safety within the allowed scope; track effectively and statistically the technical environment and the system performance within whole RCC sites; follow up and deal with the system notifications or flags.
- Apply on demand the data required about any user behavior and the history of the usage.
- Evaluate performance with key metrics and conduct one-to-one meetings with all relevant
- subordinates to communicate feedback from monthly performance assessment; carry out general meeting as well to review operational results and discuss improvement steps and plan to eliminate the attrition potentials and consider VOE.
- Ensures that role KPI’s are meeting or exceeding the main objectives SLA required.
- Motivate the team and contentiously work on the motivational programs and exercises
Job Requirements
- 5 up to 7years of experience is needed.
- Proficiency in both english and arabic
- Location: 6th of October
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