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Job Description
- Monitor the order flow and secure a qualitative information flow to concerned parties
- Monitoring and evaluation of all order issues.
- Responsibility for managing customer order activity through the order fulfillment cycle.
- Other duties less defined in scope relating to material availability.
- Tackle the day-to-day workload and manage competing priorities.
- Effective communication with other departments as needed.
- Managing the marketplace seller’s performance in order to increase the fulfillment ratio.
- Managing the customer order process and working with other aspects of the operations team to ship all orders on time.
- Direct, optimize and coordinate full order cycle.
- Resolve problems concerning transportation, logistics and customer issues.
- Collaborate with other departments to integrate logistics with business processes.
- Work collaboratively with other internal departments to quickly resolve customer concerns.
- Participate in special tasks and perform additional duties as required.
- Contribute ideas and innovations to improve upon existing systems, work processes and procedures.
Job Requirements
BASIC QUALIFICATIONS
- Excellent verbal and written communication skills.
- Decision-making skills and using prior experience and knowledge of company policies and procedures to resolve non-standard problems.
- High customer service orientation.
- Ability to communicate at different levels.
- Ability to both work effectively in a team and independently.
- Good problem-solving as well as organizational skills
- High quality standards.
- Helpful, dependable, meticulous, and organized.
- Good experience in Microsoft Office.
- Ability to prioritize workload and manage a high volume of orders.
PREFERRED QUALIFICATIONS
- Preferred Education: Bachelor's degree.
- 2+ years of experience preferred.
- Previous experience as an Order Management Specialist, Order Management Representative, or Customer Fulfillment Specialist.
