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Customer Service Representative - Real Estate

Smart Group
Nasr City, Cairo
Posted 6 years ago
75Applicants for1 open position
  • 71Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Deal directly with customers over the phone or face to face
  • Effectively use Customer Service Management(CRM) software applications
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle and resolve customer complaints
  • Build sustainable relationships of trust through open and interactive communication.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Job Requirements

  • Bachelor degree
  • Must have experience in real estate field

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