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Customer Service Advisor

AM Group
Cairo, Egypt
Posted 6 years ago
47Applicants for1 open position
  • 34Viewed
  • 16In Consideration
  • 17Not Selected
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Job Details

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Job Description

Role Purpose:

Act as a frontline interface with customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide an excellent customer service standards to achieve the customers satisfaction and orientation.

Key Accountabilities & Responsibilities:

  • Own and manage the client relationship: resolving calls efficiently and effectively.
  • Ensure service level agreements are met and maintained.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Be proactive in regards to the improvement of processes and procedures.
  • Communicate positively with all involved parties in order to facilitate customer’s perception of the expected distinguished service.
  • Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
  • Mentor and support new employees.
  • Use the job tools (telephone and computer) effectively.
  • Meeting service level in handling all transactions measured through productivity reports.

Job Requirements

Technical Skills:

  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Proficiency in using MS Office application.
  • Have experience within a contact Centre or customer service environment.
  • Share knowledge with colleagues and the immediate departments.

Personal Skills:

  • Customer service oriented.
  • Discipline & strict compliance with policies & procedures.
  • Ability to learn, seek knowledge and self-development.
  • Accuracy in handling all assigned tasks.
  • Attendance and punctuality.
  • Maintain professional work relationships with colleagues, supervisor and manager.
  • Teamwork spirit.
  • Flexibility.

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