Browse Jobs
For Employers
Post JobLog inGet Started

Application Support Engineer

Mission Consulting
Maadi, Cairo
Posted 6 years ago
67Applicants for1 open position
  • 56Viewed
  • 4In Consideration
  • 51Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Software Technical Support Engineer or Application Support will provide IT software consulting services and work with partners to resolve applications and products issues.
  • Provide highly qualified resources to deploy such solutions including implementation, training, and support, which will allow clients to maintain or improve their system.

Duties and Responsibilities:

  • Software developing, Implementation & Installation.
  • Troubleshooting.
  • Act as primary technical point of contact for the customer and Project Management staff during the implementation process for complex implementations.
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation (when required) of unresolved issues to the appropriate internal teams.
  • Upgrade or migrate the software
  • Troubleshooting, data recovering and reinstalling Software.
  • Providing procedural documentation and relevant reports.
  • Provide prompt and accurate feedback to customers

Job Requirements

  • This position is required for a Very Well-Known Electronic cash payment solutions provider and Electronic distribution network in Egypt.
  • Bachelor of Science in Engineering, Computer Science or equivalent experience.
  • 1-3 years of experience in deploying software applications including developing, implementation, and support. (Java Applications)
  • Understanding of common support metrics, available tools, and typical industry standards for excellent support
  • Strong troubleshooting and multi-tasking skills.
  • Prioritizing and managing many open cases at one time.
      • Very Good in English, spoken and written.
        • Self-motivated, independent, well-organized and dynamic.
          • Very good presentation and interpersonal skills required.
            • Very good oral and written communication skills.
            • Medical Insurance is provided.

                  Featured Jobs

                  Similar Jobs

                  Search other opportunities
                  JobsInstallation/Maintenance/Repair Application Support Engineer