Browse Jobs
For Employers
Post JobLog inGet Started

Customer Service Executive

High Art
Cairo, Egypt
Posted 6 years ago
101Applicants for1 open position
  • 57Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Customer Service Executive ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organization they work for.

Main Duties :

  • Follow-up on all questions , issues & complaints and ensure they are handled and responded
  • Take the extra mile to engage customers
  • follow communication procedures, guidelines and policies
  • keep records of customer interactions, file documents and record details of customer contacts and actions taken
  • handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
  • provide accurate , valid and complete information by using the right methods/tools
  • Build sustainable relationships and trust with customer
  • Identify and assess customers' needs to achieve satisfaction

Job Requirements

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/ respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCustomer Service Executive