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Job Description
- Ensure the store is operated and ready for trading as per Standard Operating Procedures to achieve budgeted sales and profit.
- Carry out regular store performance reviews across all areas to gauge compliance to the operating processes and procedures to ensure the store is delivering a "Pleasant Shopping Experience" for our customers and provide feedback to the store team. This will be done by
Ensure that stores are carrying out the latest routines in accordance to with the latest Operations Manual. - Ensure the store management and staff are fully trained in the latest routines and ensuring that the store managers are fully implementing all policies, processes, and procedures.
- Store KPI's are being reviewed to ensure targets are being achieved and action plans are developed to rectify issues.
- Perform spot checks on CCO policies and procedures implementation daily.
- Carry out monthly P&L reviews with the Store Team and ensure there is an action plan developed to address any issues and that the action plan is followed up.
- Receive monthly report of supplies and usage and apply measures to optimize cost.
- Monitor store performance on utility cost, ensuring that the stores follow the right procedures to save cost.
- Ensure that the food safety policy is being fully implemented in all areas of the store.
- Implements, monitors and ensures training takes place to achieve all targets
- Ensure that the company Health & Safety policy is being fully implemented across all areas.
- Analyze Several reports as (availability, sales, NIS .etc.) and ensure that an action plan is followed to rectify any issues.
- Ensure that the store is carrying out the health & safety store walk and meeting with appropriate following up of action points. (Checking fire exists, Fire extinguisher, Stacking in the backdoor .etc.)
- Ensure the store cleaning plan is being implemented and that there is a high standard of hygiene across all areas of the store, from the yard and stockroom to the sales floor.
- Supporting Store team in dealing with customer complaints and suggestions in resolving issues.
Job Requirements
- Minimum of 10 years of experience in retail
- 5 years management experience in store operations
- Bachelors degree
- Good English
- Strong leadership skills
- Credible and confident communicator (written and verbal) at all levels.
- Expert coaching.
- Results driven
- Ability to work collaboratively with others to provide a high quality service.
- Excellent attention to detail, with the ability to work accurately in a busy and demanding environment.
