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Customer Service Specialist - Call Center

iFix Egypt
Nasr City, Cairo
Posted 6 years ago
178Applicants for1 open position
  • 158Viewed
  • 47In Consideration
  • 71Not Selected
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Job Details

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Job Description

  • Customer Service Specialist mission is to provide the highest quality support to customers.
  • Quickly and accurately manage the inbound and outbound phone calls and successfully manage the booking process with internal technicians team.
  • Handle Service traffic, making sure clients get their issues assessed and are connected with the best service for their tech problem.
  • Build a good Rapport with Clients over the phone.
  • Ensure client satisfaction by offering specialized advice.
  • Actively listen and pay attention to client issues.
  • Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Provide a high level of customer service to clients at all times.
  • Manage work order, shipping, and receiving in addition to technicians' repairs status and routing.
  • Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.
  • Performs other duties as assigned by management include continuous service knowledge learning.

Job Requirements

  • Excellent written and verbal communication skills.
  • Well-presented telephone manner.
  • Computer literacy, competent user of MS Office and other various software.
  • Well Organized and able to multi-task in an open space and tight work environment.
  • Ability to work autonomously but most importantly as a part of a team.
  • Team Player Attention to Details.
  • Flexibility & Friendly.
  • Effective Communication Skills.
  • Fast and Creativity.
  • Calm Under Pressure.
  • Graduates Only.
  • Location Nasr City, Cairo.
  • Maximum Age is 28.

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