IT Help Desk Specialist
Orient -
Maadi, CairoPosted 6 years ago230Applicants for1 open position
- 23Viewed
- 13In Consideration
- 8Not Selected
Job Details
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Job Description
- Provide helpdesk support and resolve problems to the end user’s satisfaction.
- Monitor and respond quickly and effectively to requests received through the IT helpdesk.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Utilize and maintain the helpdesk tracking software.
- Document internal procedures.
- Assist with onboarding of new users.
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
- Install, test and configure new workstations, peripheral equipment and software.
- Maintain inventory of all equipment, software and software licenses.
- Report issues to the System administrator for escalation.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Assign users and computers to proper groups in Active Directory.
- Perform timely workstation hardware and software upgrades as required
Job Requirements
Requirements:
- Bachelor’s Degree in Information Systems, Communications or related field
- 2 years at least of relevant technical experience.
- Excellent Communication skills.
- Excellent Problem Solving.
- Flexible and dynamic person