VIP Customer Service Advisor
IMI -
6th of October, GizaPosted 6 years ago177Applicants for4 open positions
- 172Viewed
- 48In Consideration
- 77Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Act as a front-line interface with customers of foreigner Customers.
- The role involves responding to customers over the phone and resolving their inquiries.
- Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.
Work as part of a team to ensure offering world-class Customer Service at all times. - Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Mentor and support new employees.
- Use the job tools (telephone and computer) effectively.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Maintain professional work relationships with colleagues, supervisor, and manager.
Work Conditions:
- 2 days off per week (Rotational shifts)
- 8 hours ( Including 1 Hour Break)
- (Transportation - Social-Medical- Life insurance - VPN line)
- Location: pyramids heights - Giza
Job Requirements
- Excellent to Fluent in English is a must.
- Graduated is a must.
- Max age 30.