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Job Description
- Provide help desk support and resolve problems to the end user’s satisfaction.
- Monitor and respond quickly and effectively to requests received through the IT help desk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on Priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the help desk tracking software
- Document internal procedures
- Assist with on-boarding of new users
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and Software
- Assign users and computers to proper groups in Active Directory
Job Requirements
- Bachelor’s degree in computer science
- Ability to prioritize and handle multiple projects simultaneously
- Excellent analytical skills
- Effective oral, written and interpersonal communication skills
- Team player – works to ensure team goals are met or exceeded.
- Excellent time management
- Ability to meet pressing deadlines
- Sharp attention to detail
