Senior Technical Support Engineer

Paxeramed Corp - Sheraton, Cairo

Applicants for
1 open position
Experience Needed:
4 to 7 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
Job Requirements
  • Experience: experience in the same field is a must
  • Education: in Biomedical Engineering or Electrical engineering (Communication)
  • CERTIFICATION (s): ITIL,CCNA or MCSE is a must.
  • Training: IEEE, MIE, or any summer training or internship.
  • Travel probability: 90%
  • TECHNICAL SKILS: Biomedical Engineering Background. Computer networking and hardware.
  • Languages: Arabic, Fluent English mandatory.
  • Competencies: meeting deadlines, customer satisfaction, problem solving, dependability.
About this Company

Paxeramed Corp™ is a world leading medical imaging solution developer based in Boston, MA. that develops a full range of medical imaging solutions including multimodality workstations, web-viewing solutions, cardiac workstations, mobile DICOM viewers, patient portal, dental... (More)

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