Customer Service Representative

Responsibilities:

• Manage social communication with customers.
• Handle complaints, provide appropriate solution.
• Resolves product or service problems by clarifying the customer's complaint
• Keep records of customer interactions, process customer accounts and file related documents and reports.
• Determining the cause of the problem.
• Selecting and explaining the best solution to solve the problem.
• Expediting correction or adjustment.
• Following up to ensure resolution.