IT Help desk Engineer - Sharqia
MCV -
Alsalihiyyah Aljadidah, SharqiaPosted 6 years ago168Applicants for2 open positions
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- 0In Consideration
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Job Details
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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Act as first line support for end users & apply IT standards.
- Install, modify, and repair computer hardware and software.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Utilize and maintain the helpdesk tracking software.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Customer service orientation.
- Document internal procedures.
Job Requirements
- Bachelor of Engineering or Computer Science.
- knowledge of operations of relevant software, hardware and other equipment.
- Related experience and training in troubleshooting and providing help desk support.
- Excellent communication skills.
- Good understanding of OSI model, TCP / IP protocol.
- Strong networking knowledge – IP ,DNS ,IP routing ,etc.
- Windows XP / Vista / Windows 7 / Windows 8 , Windows Server 2003,Windows server 2008 R2.
- Linux Knowledge is a plus. Objectives