Customer Service Officer

FRIDAL - Giza, Egypt

61
Applicants for
1 open position
17
Seen
2
Shortlisted
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Direct requests and unresolved issues to the designated resource.
Job Requirements
  • Fluent in English.
  • Excellent in using MS Office & Outlook.
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively