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Job Description
- Review and moderate all user-generated content and user profiles within forums, comments, images, videos and audio
- Build a knowledge base for each client frequently asked questions
- Implement the online community moderation strategy
- Review user generated comments and posts in a quick and timely manner
- Answer questions on (Facebook, Twitter, e-mail… etc.) and managing any online feedback forms
- Create and provoke worthy conversations with the community
- Ensure a steady pipeline of high quality social content
- Enforce the Social Media Guidelines as defined by the brand
- Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
- Identify threats and opportunities in user generated content surrounding brands and report effectively in a timely manner
Job Requirements
- Excellent communication skills with relevant background on customer service
- Friendly and willing to help others and provide assistance through social media channels
- Decent background on different social media platforms
- Attentive to detail
- Ability to multi-task and organize schedules
- Fluency in Arabic and English is a MUST
