Marketing Manager

• Maintains high level of exposure in the hotel through telephone and contacts and written communications.
• Provides feedback on changing market conditions, trends on the competitions.
• Presents monthly reports detailing activities undertaken and future plans in line with departmental budget
• Assists with the training and development of marketing team
• Develops the marketing strategy plan
• Manages of the marketing mix
• Ensure adherence to quality standards, deadlines and proper procedures, correcting errors and problems; ensure that all team members adhere to the same quality standards.
• Build relationships with local media across key segments and maintain database of journalists and other influencers
• Develop activity schedule incorporating events, press releases and other announcements linked to key hotel events and activities
• Respond to media inquiries and information requests
• Organize and host incoming media, influencer groups and other individual visits to the hotel
• Manage associated online/offline agencies
• Ensure that all the departments throughout the hotel adhere to the hotel communication guidelines.
• Identify, develop and execute appropriate social media strategies for the hotels.
• Identify and deliver targeted, profitable partnerships with local consumer brands that drive guest acquisition, experience and retention
  Leadership
• Maintaining a business environment based on the Code of Conduct and Company Vision
• Responsible for People leadership of direct reports of your team (recruitment and selection, performance management (Appraisal/PDP), associate development and motivation.
• Conduct regular coaching sessions/1:1s with direct reports

Human Resources:

• Ensure that the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties
• Talent Reviews taken place as per the communicated timeline and are live in the business
• Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged
• Control the LTO, Absence and Payroll in your department in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
• Manage the AES process in your department ensure that the follow up meetings are done and the associates have timely feedback.
• Conduct interviews for relevant roles in conjunction with HR
• Review manning and re-recruitment of all positions in your department in conjunction with HR
• Ensure that you dine in the Associate restaurant at least three times a week and provide HR Leader on property feedback

Communication:

• To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
• Quarterly Hotel Meeting

Finance:

• Plan and track departmental budget
• Plan and track departmental holidays and lieu days as per the needs of the business
• Review with the Finance Leader/HR Leader the payroll figures (and challenge the HOD's with regards to over spending and casual usage)
• Ensure that the payroll is submitted to HR on the agreed date