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Job Description
- Review customer orders and plan and coordinate delivery activities
- Build positive and productive working relationships with customers for business growth.
- Analyze and troubleshoot delivery issues in a timely fashion.
- Manage a delivery team to ensure timely and accurate customer deliveries.
- Oversee daily activities of the delivery team and provide direction and guidance as needed.
- Perform resource allocations and workload assignments according to delivery requirements.
- Ensure that team maintains a high level of competence and operational excellence.
- Evaluate the performance of team members and determine training needs.
- Serve as primary contact for customer inquiries and concerns.
- Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
- Perform customer negotiations for delivery rates.
- Develop process improvements to achieve cost effectiveness and time-saving.
- Make critical business decisions to meet customer expectations.
- Report delivery status to customers and develop required delivery documentation.
Job Requirements
- Experience in customer relationship and customer behavior
- Excellent in office and reports
- Hard worker
