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Job Description
Brief
We are seeking a highly skilled, professional technical manager to oversee all technical matters company wide and manage our technical support team. You will work collaboratively with clients/users, the technical team, and various staff and managers within the company to ensure the delivery, installation, after-sales service of all products in an efficient, timely manner. You should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.
Responsibilities
- Lead, manage, evaluate, and assign the technical staff to optimize technical operations and effectively perform delivery, installation, and after-sales services in an efficient and timely manner.
- Work remotely and directly with technical leads and engineers during installation/maintenance calls and help guide them when needed to ensure proper support guidelines, policies and protocols are in action.
- Provide expert level knowledge on all products to the technical staff, sales staff, and customers.
- Design appealing and cost-effective planned preventative maintenance (PPM) programs and acquire PPM contracts with existing customers.
- Manage the availability of necessary spare parts based on proper tracking and forecast of customer needs and established PPM contracts.
- Develop in-house and in-field training and workshops for technical staff on products updates and upgrades.
- Act as a key contact for technical matters with manufacturers and vendors.
- Identify resources, conduct interviews, hire, and train new technical team members and do necessary performance appraisal.
- Provide quality reports and assessments for all work produced by the technical department.
Job Requirements
- BSc in Electrical or Biomedical Engineering
- MSc/MA in business administration or relevant field
- Proven experience as Technical Manager with 10+ years of experience in a senior management position.
- Experience in Healthcare industry is required
- Experience in operations and strong understanding of performance management principles
- Systems thinker, customer focused, action oriented, innovative, and goal driven
- Familiarity with diverse business functions such as marketing, and finance is preferred.
- An entrepreneurial mindset with outstanding organizational and leadership skills
- Self-starter, team player with the ability to anticipate problems and take advantage of opportunities
- Analytical abilities and problem-solving skills
- Excellent communication and public speaking skills
- Ability to convey a professional and positive image and attitude and demonstrate commitment to continued professional growth and development
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