Operations Executive
Edfa3ly -
Sheraton, CairoPosted 6 years ago112Applicants for3 open positions
- 110Viewed
- 81In Consideration
- 27Not Selected
Job Details
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Job Description
- Receive electronically the placed orders.
- Revise the orders contents and required data to make sure that the orders are ready to be processed.
- Take the required actions on the orders.
- Contact the Customers over the phone to complete any missing information.
- Follow up the customers tickets in order to resolve any issues.
- Make outbound calls to collect information and/or inform the customers with any updates regarding their order
- Follow up the purchased items on daily basis.Update the tracking details & estimate delivery of each item.
- Follow up the shipments movement till delivery to the warehouse.
- Contact the websites in case of shipping delay to accelerate shipping.
- Follow up the delayed item at the warehouse and contact them in order to be shipped to its destination.
- Follow up the damage/missing items at the warehouse and take the appropriate action with the Websites.
- Take the required arrangements in order to return item (s) to the websites if needed.
- Reply to the customer inquiries and complains through the tickets system.
- Follow up the purchased items on daily basis.
- Update the tracking details & estimate delivery of each item.
- Follow up the shipments movement till delivery to the warehouse.
- Contact the websites in case of shipping delay to accelerate shipping.
- Follow up the delayed item at the warehouse and contact them in order to be shipped to its destination.
- Follow up the damage/missing items at the warehouse and take the appropriate action with the Websites.
- Take the required arrangements in order to return item (s) to the websites if needed.
- Reply to the customer inquiries and complains through the tickets system.
Job Requirements
- Bachelor Degree.
- Excellent English (Written & Verbal).
- Can work on shift basis.
- Can work during public holidays.
- Very Good Computer skills.
- Hard Worker
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