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Job Description
- Collect all data and requirements from the clients and communicate them internally with the concerned parties.
- Define, formulate project scope (SOW).
- Plan, schedule project timelines, and manage the project progress and delivery.
- Project evaluation and assessment of results.
- Create and update the service manual (SM).
- Perform risk assessment and analysis to avoid any unexpected situation.
- Ensure that all processes (existing, new) are meeting clients’ targets and requirements.
- Identify the relevant KCRPs, KSPs and associated metrics required by the clients and end-user.
- Manage the project budget to maintain gross profit target.
- Act as focal point during the project implementation.
Job Requirements
- Teamwork and Cooperation
- Communication (Oral and Written)
- Problem Solving / Creativity
- Quality / Quantity of Work
- Presentation skills
- Time Management
- Leadership skills
- Experience in call center.
- Very good English
- PMP certificate is preferred
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