Banking Customer Service Executive - Multinational

Pillars -
6th of October, GizaPosted 6 years ago

767Applicants for30 open positions

Job Details

Experience Needed:

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Our client a Leading Multinational Bank

Job Duties:

To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
Responsible for relationship building and resolving customer queries and problems in a professional manner.
Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.

Benefits :

applicants will have access to a competitive benefits package, including:
A competitive basic salary and annual discretionary bonus scheme
Medical insurance coverage for self, spouse and children which includes surgeries, optics and dental
Life insurance
Attractive benefits such as significant life event leave (e.g. paternity ,and maternity) that take care of your well-being (as applicable)
A staff rate personal loan
Special rates to our staff (e.g. sports club, restaurants, hotels, gym, and car merchants)
5-day work in shift pattern, with overnight shift allowance provided
Progressive career advancement opportunities
Transportation provided to all our staff with door to door conditions (as applicable)
Opportunities for social and sports activities
Sabbatical leave Policy

Excellent customer-serving manner, communication and problem solving skills
Ability to apply basic and numerical reasoning when handling customer enquiries
Ability to advise, communicate, empathies, resolve conflict and respond sensitively to customers
Ability to acknowledge emotions and handle requests effectively whilst asking appropriate probing questions
Positive attitude with willingness to help others
Flexibility to work on shift duties (including overnight, weekend and public holidays)
Excellent command of English