Banking Customer Service Executive - Multinational
Pillars -
6th of October, GizaPosted 6 years ago767Applicants for30 open positions
- 485Viewed
- 164In Consideration
- 118Not Selected
Job Details
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Job Description
Our client a Leading Multinational Bank
Job Duties:
- To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
- Responsible for relationship building and resolving customer queries and problems in a professional manner.
- Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
Benefits :
- applicants will have access to a competitive benefits package, including:
- A competitive basic salary and annual discretionary bonus scheme
- Medical insurance coverage for self, spouse and children which includes surgeries, optics and dental
- Life insurance
- Attractive benefits such as significant life event leave (e.g. paternity ,and maternity) that take care of your well-being (as applicable)
- A staff rate personal loan
- Special rates to our staff (e.g. sports club, restaurants, hotels, gym, and car merchants)
- 5-day work in shift pattern, with overnight shift allowance provided
- Progressive career advancement opportunities
- Transportation provided to all our staff with door to door conditions (as applicable)
- Opportunities for social and sports activities
- Sabbatical leave Policy
Job Requirements
- Excellent customer-serving manner, communication and problem solving skills
- Ability to apply basic and numerical reasoning when handling customer enquiries
- Ability to advise, communicate, empathies, resolve conflict and respond sensitively to customers
- Ability to acknowledge emotions and handle requests effectively whilst asking appropriate probing questions
- Positive attitude with willingness to help others
Flexibility to work on shift duties (including overnight, weekend and public holidays) - Excellent command of English