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Job Description
- Handle platform backend servers.
- Ensure to meet the systems availability for all the backend systems excluding planned outage.
- Do the daily health checks and fix problems once they appear on a server.
- Handle assigned Trouble Tickets (TTS) for the supported systems within SLA.
- Clear notification for any production problems - IR report
- Escalate and communicate raised issues from Vodafone UK to the 3rd line of support.
- Keep up to date with the new product versions and new releases.
- Transfer the knowledge to the new comers in the support team.
- Insure System Health check is done accurately
- Handle MIS & Reporting
Job Requirements
- Solid Linux/Unix Knowledge
- Scripting
- ITIL Foundation v3 Certificate is a must
- ITIL Intermediate Certificate is a plus
- Experience in Similar role i.e (Operation Handling)
- Remedy development & /or Support
- Databases such as Oracle SQL, Oracle Exadata, MySQL, Sys admin
- Bachelor of computer science / engineering
- 2-4 years IT Support, system administration & Operation.
- Strong Troubleshooting and problem solving skills
- Fluent English both oral and written is a must.
- Ownership and commitment attitude
- Excellent analytical thinking skills
- Handling multi-tasks
- Ability to work under Pressure