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UNIX/LINUX Support Engineer

_VOIS Egypt
Cairo, Egypt
Posted 6 years ago
98Applicants for2 open positions
  • 13Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Handle platform backend servers.
  • Ensure to meet the systems availability for all the backend systems excluding planned outage.
  • Do the daily health checks and fix problems once they appear on a server.
  • Handle assigned Trouble Tickets (TTS) for the supported systems within SLA.
  • Clear notification for any production problems - IR report
  • Escalate and communicate raised issues from Vodafone UK to the 3rd line of support.
  • Keep up to date with the new product versions and new releases.
  • Transfer the knowledge to the new comers in the support team.
  • Insure System Health check is done accurately
  • Handle MIS & Reporting

Job Requirements

  • Solid Linux/Unix Knowledge
  • Scripting
  • ITIL Foundation v3 Certificate is a must
  • ITIL Intermediate Certificate is a plus
  • Experience in Similar role i.e (Operation Handling)
  • Remedy development & /or Support
  • Databases such as Oracle SQL, Oracle Exadata, MySQL, Sys admin
  • Bachelor of computer science / engineering
  • 2-4 years IT Support, system administration & Operation.
  • Strong Troubleshooting and problem solving skills
  • Fluent English both oral and written is a must.
  • Ownership and commitment attitude
  • Excellent analytical thinking skills
  • Handling multi-tasks
  • Ability to work under Pressure

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