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Sales / Call Center Team Leader - Duabi

Al Deyaa Group
Dubai, United Arab Emirates
Posted 6 years ago
683Applicants for1 open position
  • 123Viewed
  • 15In Consideration
  • 25Not Selected
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Job Details

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Job Description

  • Deliver the agreed group Telesales targets within budget through appropriate direction and control of the Telesales team.
  • Coach team members to carry out their duties by transferring expert knowledge to them to boost their skills.
  • Follow up sales delivery to customers and inquire about their user experience, making use of their feedback in rating customer satisfaction.
  • Create the good relationship with team members and motivate them to put in their best to work in order to achieve maximum results.
  • Monitor daily statistics and report on set KPIs for all team members to ensure optimal service results are achieved.
  • Ensure individual KPIs and lead generation KPIs for Key Account Managers are met.
  • Deliver daily weekly and monthly reports as determined necessary by the Key Account Managers and identify any opportunities for improvement.
  • Ensure compliance and relevant legislative responsibilities.
  • Responsible for the current systems, policies, and procedures used by the Telesales team.
  • Make recommendations regarding any changes or new operational processes and implement those changes once approved by management.
  • Make sure that all employee performance issues are managed promptly and effectively.
  • Use the CRM to manage and report Telesales activities.

Job Requirements

  • 2+ years of experience in Sales and Sales Management.
  • BSC Degree
  • Call Center Experience

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