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Job Description
- Deliver the agreed group Telesales targets within budget through appropriate direction and control of the Telesales team.
- Coach team members to carry out their duties by transferring expert knowledge to them to boost their skills.
- Follow up sales delivery to customers and inquire about their user experience, making use of their feedback in rating customer satisfaction.
- Create the good relationship with team members and motivate them to put in their best to work in order to achieve maximum results.
- Monitor daily statistics and report on set KPIs for all team members to ensure optimal service results are achieved.
- Ensure individual KPIs and lead generation KPIs for Key Account Managers are met.
- Deliver daily weekly and monthly reports as determined necessary by the Key Account Managers and identify any opportunities for improvement.
- Ensure compliance and relevant legislative responsibilities.
- Responsible for the current systems, policies, and procedures used by the Telesales team.
- Make recommendations regarding any changes or new operational processes and implement those changes once approved by management.
- Make sure that all employee performance issues are managed promptly and effectively.
- Use the CRM to manage and report Telesales activities.
Job Requirements
- 2+ years of experience in Sales and Sales Management.
- BSC Degree
- Call Center Experience