Call Center Agent - Customer Service
DHI -
Mohandessin, GizaPosted 6 years ago122Applicants for2 open positions
- 74Viewed
- 4In Consideration
- 70Not Selected
Job Details
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Job Description
- Candidate will be responsible for receiving all inbound calls and explaining the company services to the callers while properly reflecting the company’s image
- Entering the caller’s data in the CRM system quickly and without any spelling mistakes
- Making outbound calls every morning for the missed calls that were received by the voicemail after working hours
- Following up on potential clients that requested a follow-up (CRM system makes the reminder based on data entry filled out by call center agents)
- Other responsibilities include continuous service knowledge learning (training will be provided by the Global Medical Group from London)
Job Requirements
- Candidate should have excellent command of the ENGLISH language (spoken and written) and ability to speak to foreigners that don’s speak Arabic
- Perfect communication skills and phone etiquette are necessary for the job
- Previous experience with CRM systems data entry
- Fast typing speed (minimum of 40 words/minute without typing errors)
- Other requirements include very good computer skills as well as perfect internet use
- Living in Mohandeseen or nearby is a MUST
- Profile PHOTO is a MUST
