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Job Description
- Receiving and handling all complaints received from different sources; Call Center, Face to Face, Facebook, Toyota Egypt’s website, CPA (Consumer Protection Agency) and TMC (Toyota Motor Corporation) concerning the Service Center and Sales.
- Updating the OCR (Owner Contact Report) upon handling the complaints.
- Maintaining all complaints record using tracking complaint system.
- Ensuring high level of customer satisfaction and enhancing Toyota Egypt Group image to meet and exceed the set standards.
- Performing post Sales and Service monthly survey to meet CSI (Customer Satisfaction Index).
Job Requirements
- 5+ Years of experience in a similar role.
- Fluency in English language, written and spoken.
- Automotive background is preferable.
- Required skills: Client focus, Quality focus, Problem Solving, Positive Attitude and Excellent Communications Skills.
