Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Maintain the customer success process to serve the annual business plan.
- Make continues engagement with the client and work on making sure that the client renews the contract next year.
- Receive the problems from the clients and deliver them to the concerned Parties and make sure that the problem is solved, and the customer is satisfied.
- Train customers on how to use the system to be familiar.
- Open the agreed used systems by GS1 Egypt on daily basis and respond to all customers requests across all systems.
- Contacting potential clients via GS1 Agreed Channels to establish rapport.
- Answer the phone calls regards GS1 services.
- Meet the potential customer in the office to explain GS1 services, review and receive the documents needed.
- Send emails to the client mentioning GS1 EGYPT services and replying to any questions.
- Implement the contracting process regards the GTINS and other sales activities “in case the unavailability of IE Team”.
- Respond to all customers inquiries via Intercom and engage with GS1 users to sustain the annual recurring revenue.
- Data enter the files on the system.
- Ask the client to fill the application.
- Take a hard copy from the client’s official documents.
- Take a soft copy from the client’s official documents to upload it on the backend.
- Data enter the details from the client (company, owner & contact person).
- Assure the data quality of the mygs1 system and salesforce and make sure that all the data of the application form is entered on the system and revised.
- Finalize the contract and to be signed by the CEO and the client.
- Give the client a copy of the contract stamped with GS1’s logo.
- Meet the continuous demands of the repeated customers
- Make outbound calls to assure the customers' engagement across all gs1 services.
- Follow-up with the clients to get the products to be photographed “Product Master Data”
- Work on the surveys and NPS results from Marketing team to sustain the customer engagement across our all services.
- Ready to meet clients outside the office or make outside visits in case it’s a business need.
- Offer all GS1 services while making a contract with the client
Job Requirements
- University Graduate
- Excellent Command of both Arabic & English
- Excellence usage of MOS & Internet
