Senior Software Analyst
IMI -
Dokki, GizaPosted 6 years ago18Applicants for1 open position
- 16Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Understand how the product works and how it is used by customers.
- Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills
- Understand and fulfill enhancement requests received via customer use-cases
- Develop knowledge base articles for both customer and internal staff to reduce
- Troubleshooting time and drive faster issue resolution.
- Follow and contribute to defined CRM processes to manage customer requests efficiently.
- Provide hotfixes, patches and upgrade deployment support in production and staging
- Environments and work closely with customers to schedule and test.
- Define and track bugs for Development, and offer innovative ideas to improve product
- Role may involve travel to customer locations.
Job Requirements
- German or French speakers (Fluent is a must).
- 5+ years previous experience in an Application Development.
- Support or sustaining engineering role.
- Development and troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures, and JavaScript.
- Deep understanding of customer support processes and tools. Ability to follow defined processes.
