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Oracle Application Support Engineer

Nagham integrated Solutions
Giza, Egypt
Posted 6 years ago
47Applicants for4 open positions
  • 13Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Oracle DBA / IT Operation/Technical support engineer is needed to join our team abroad.

  • Monitoring and maintaining the computer systems and networks within an organization in a technical support role.
  • Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
  • Working with customers/employees to identify computer problems and advising on the solution
  • Logging and keeping records of customer/employee queries
  • Analysing call logs so you can spot common trends and underlying problems
  • Updating self-help documents so customers/employees can try to fix problems themselves
  • Working with field engineers to visit customers/employees if the problem is more serious
  • Testing and fixing faulty equipment

Job Requirements

  • BS Computer Science/Management Information Systems/Engineering
  • 2-4 maximum years of experience in a customer support environment with proven success working with customers is required
  • Project management experience/customer support experience
  • Knowledge of: Linux,
  • Shell scripting,
  • Oracle database administration,
  • SQL/plsql
  • Willing to travel abroad
  • Comfortable, and successful, in multi-tasking
  • Experience of operation and support for Project Management System is preferred
  • Knowledge of: Linux, Shell scripting, Oracle database administration, sql/plsql
  • Knowledge of Project, Program or Portfolio management is desirable
  • Knowledge of project management tools; Primavera, project portfolio management, Daptive project management, change point project management tool is preferred
  • Males only

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