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Job Description
- Develop plans and oversee a comprehensive personnel program including all aspects of development and maintenance of equal employment opportunity, employment procedures; processing personnel actions including new hires, transfers, promotions, position classification and/or salary changes;; labor relations; benefits administration; evaluations; leaves of absence; resignations,retirements, terminations, and various other personnel-related actions.
- Develops, recommends and supervise implementation of personnel policies and procedures.
- Establish and maintains function records and reports
- Communicates changes in the organization’s personnel policies and procedures to ensure proper compliance is followed
- Ensure compliance with all existing governmental and labor requirements
- Manage all employee relations, including managing absence, disciplinarians, grievances and sickness
- Supervise all personnel programs such as life and medical insurance, pension plans, vacations, sick leave and any employee assistance
- Managing, supervising and representing all personnel related issues for all CC – LOB including the following :
- Investigations
- Access cards.
- Work Permit
- Archiving
- Termination and release.
- Ensure personnel legal policies are well implemented within the organization based on company guideline and policy.
- Review and sign all documentation and communication with social insurance office and assures compliance with the legal and government regulations.
- Ensures that all archiving process is set and running according to the policy.
- Audit on the accuracy of new hires data included on HRIS and ensure system is updated
- Oversee all the activities of own team to ensure high performance levels and efficient implementation.
- Responsible for the professional development of own team and ensure it is aligned with the organizational career progression and succession plans.
- Responsible for setting the team objectives in correlation with the department objectives, provide coaching and action plans required to achieve objectives.
Job Requirements
- Excellent Knowledge of Egyptian Medical Law.
- Excellent Knowledge of Egyptian Military Law.
- Excellent Knowledge of Egyptian Health & safety Rules and Policies.
- Excellent Knowledge of Egyptian social law
- Excellent Knowledge of Social Insurance policies and procedures
- Understanding of all HR functions and how they impact the business
- Bachelor’s degree in business administration or human resources
- 5-7 Years of Experience in Human Resources field
- Experience in Contact Center Industry is an added plus.
- Fluency in Arabic is mandatory.
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Proficiency in English
