Job Details
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Job Description
- Support the sales force and key accounts .
- Handling the day to day issue & inquires through automated call distribution system , mails & ticketing system .
- Technical focal point between the market and the 2nd Line .
- Communicate market issues and follow up with the concerned parties till be solved .
- Interact with sales force to provide / correct the information and response to inquiries, concerns, and requests about products and service using the available applications / systems
- Follow specified procedures to handle the issues .
- Follow up and make scheduled call backs to sales reps, where necessary .
Working Conditions:
- Flexible for rotational shifts.
- Work 6 days in a week.
Job Requirements
- Call center background.
- Able to learn.
- Work under pressure.
- Updated with system information, changes and updates .
