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Quality Assurance Specialist

Majorel Egypt
Maadi, Cairo
Posted 6 years ago
111Applicants for20 open positions
  • 71Viewed
  • 12In Consideration
  • 2Not Selected
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Job Details

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Job Description

Hurry up for this vacancy #QUALITY_ASSURANCE_SPECIALIST
@AVANCER_AUSTRALIAN account

Main Duties:

  • Identifying areas of service improvements and developing programs that improve the overall quality of the customer's experience when interacting with the Contact Center, and monitors the result of stated recommendations.
  • Provides structured and timely recommendations; verbal and/or written feedback to Call Center leadership, Call Center operations, and the Training teams.
  • Develops and conducts targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities.
  • Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.

Work Conditions:

  • Working hours ( overnight shifts ): 12 Hrs/day (from 12 AM to 12 PM) – #8 Hrs/shift including breaks.
  • Work_location: Maadi.
  • 2 days off (Sunday is fixed ) and the other day is rotational .

Benefits :

  • Salary is 3500 Gross (80%-20%)
  • Social_insurance .
  • KPI'S (attendance- adherence ).
  • Training is not Paid ( 1 day Only ).

Job Requirements

  • Requirements :
  • Fluency in English is a must.
  • Graduated.
  • Maadi residence.
  • Male or Female.
  • Maximum Age 29 Year.

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