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Job Description
Hurry up for this vacancy #QUALITY_ASSURANCE_SPECIALIST
@AVANCER_AUSTRALIAN account
Main Duties:
- Identifying areas of service improvements and developing programs that improve the overall quality of the customer's experience when interacting with the Contact Center, and monitors the result of stated recommendations.
- Provides structured and timely recommendations; verbal and/or written feedback to Call Center leadership, Call Center operations, and the Training teams.
- Develops and conducts targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities.
- Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.
Work Conditions:
- Working hours ( overnight shifts ): 12 Hrs/day (from 12 AM to 12 PM) – #8 Hrs/shift including breaks.
- Work_location: Maadi.
- 2 days off (Sunday is fixed ) and the other day is rotational .
Benefits :
- Salary is 3500 Gross (80%-20%)
- Social_insurance .
- KPI'S (attendance- adherence ).
- Training is not Paid ( 1 day Only ).
Job Requirements
- Requirements :
- Fluency in English is a must.
- Graduated.
- Maadi residence.
- Male or Female.
- Maximum Age 29 Year.
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