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Senior Implementation Engineer - HP ITSM

Cairo, Egypt
Posted 6 years ago
8Applicants for1 open position
  • 3Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

Responsibilities:

  • Designing and implementing solution based on HP ITSM tools (HP Service Manager, Asset Manager, uCMDB, Release Control and Discovery) in high availability multi-tier environment with large user base.

Job Requirements

Experience and Skills:

  • Should have delivered the solution ranging from Out-of-Box product to customized product based on customer’s blueprints and process design.
  • Extensive experience in Client interaction, requirement analysis, process designing, installation, implementation, migration, upgrade and support of HP SM, Connect IT and uCMDB in load balanced or multi-tier client/server architecture supporting large number of users.
  • Expert in implementing out-of-box HPSM product with full service lifecycle as well as customization of modules as per blueprint and process design.
  • Expert in setting up environment for single sign-on, SSL connection, multi-tenancy and load balancing.
  • In-depth knowledge of every SM module (Interactions, Incidents, Problems, Change & Release, Knowledge Management, Service Level Management, Service Catalog, Request Management).
  • Experience in building and implementing, integrating with other tools HPSM, Configuration Management Database using uCMDB, SM and Universal discovery.
  • Practical exposure to other HP BTO tools like Operations Manager (OM), Business Service Manager (BSM), Asset Manager (AM), Network Node Manager (NNM) SiteScope (SiS) and Project and portfolio Manager (PPM).
  • Written reports using tools like Oracle Reports, Crystal Reports and Business Objects.

Specialties:

  • DEVELOPMENT TOOLS - HP SM 9.30/9x/7x, 6x, uCMDB, Release Control, DDMa.
  • INTERFACE TOOLS - HP Connect-IT, Web Services, SCAuto.
  • LANGUAGES - JavaScript, XML, PL/SQL, Shell Script, HTML
  • RDBMS - Oracle, Ms SQL Server, Ms Access, Ms Excel
  • REPORTING TOOLS - Crystal Reports, BI Hummingbird, Business Objects, Oracle Reports.
  • OPERATING SYSTEM - Windows Server, Unix, Linux.

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