Job Details
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Job Description
Responsibilities:
- Designing and implementing solution based on HP ITSM tools (HP Service Manager, Asset Manager, uCMDB, Release Control and Discovery) in high availability multi-tier environment with large user base.
Job Requirements
Experience and Skills:
- Should have delivered the solution ranging from Out-of-Box product to customized product based on customer’s blueprints and process design.
- Extensive experience in Client interaction, requirement analysis, process designing, installation, implementation, migration, upgrade and support of HP SM, Connect IT and uCMDB in load balanced or multi-tier client/server architecture supporting large number of users.
- Expert in implementing out-of-box HPSM product with full service lifecycle as well as customization of modules as per blueprint and process design.
- Expert in setting up environment for single sign-on, SSL connection, multi-tenancy and load balancing.
- In-depth knowledge of every SM module (Interactions, Incidents, Problems, Change & Release, Knowledge Management, Service Level Management, Service Catalog, Request Management).
- Experience in building and implementing, integrating with other tools HPSM, Configuration Management Database using uCMDB, SM and Universal discovery.
- Practical exposure to other HP BTO tools like Operations Manager (OM), Business Service Manager (BSM), Asset Manager (AM), Network Node Manager (NNM) SiteScope (SiS) and Project and portfolio Manager (PPM).
- Written reports using tools like Oracle Reports, Crystal Reports and Business Objects.
Specialties:
- DEVELOPMENT TOOLS - HP SM 9.30/9x/7x, 6x, uCMDB, Release Control, DDMa.
- INTERFACE TOOLS - HP Connect-IT, Web Services, SCAuto.
- LANGUAGES - JavaScript, XML, PL/SQL, Shell Script, HTML
- RDBMS - Oracle, Ms SQL Server, Ms Access, Ms Excel
- REPORTING TOOLS - Crystal Reports, BI Hummingbird, Business Objects, Oracle Reports.
- OPERATING SYSTEM - Windows Server, Unix, Linux.