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Job Description
- Attracts potential customers by answering product and service questions.
- Indicating information about other products and services.
- To open customer accounts by registering account information.
- Maintains customer records by updating account information.
- Solves the problems of the product or service by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
- Expedite correction or amendment; and follow up on the resolution.
- Prepare price offers.
- Billing and release requests.
- Follow up maintenance contracts.
Job Requirements
- Powerful phone handling and active listening skills.
- Familiar with CRM systems and practices.
- Customer orientation and ability to adapt / respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize and manage time effectively.
- Bachelor of Commerce, English Proficiency.
