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Job Description
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains Customer service database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
Job Requirements
- Bachelor Degree
- Excellent command of English Language
- Verbal and written communication skills
- Listening skills
- Ability to keep a professional demeanor at all times
- Problem analysis and problem solving skills
- Customer service orientation
