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Job Description
- To receive and log all calls coming to the Help Desk.
- Responds to users requests for information and assists in problem resolution.
- Assists in coordinating the resolution of applications / software systems problems impacting production.
- Assists in resolving technical computer operations equipment problems.
- Initiates corrective action or carries out instructions to resolve system problems.
- Experienced and talented Technical Support Staff.
- To inform or re-route calls to concerned personnel immediately.
- To follow-up all calls until the call is closed.
Job Requirements
- Bachelors degree in Information System, Computer Science or equivalent.
- Minimum 2 years relevant IT experience in Support Services / Services Delivery.
- Experience in the health-care sector is preferred.
- Understanding and knowledge of IT Support Services.
- Knowledge of latest IT developments and trends.
- Knowledge in system integration and administration.
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