Job Details
Skills And Tools:
Job Description
Vodafone Technology Enterprise Solutions Egypt is a part of Vodafone Technology Shared Services Egypt serving technology enterprise serving two Vodafone local markets in Europe, Germany and Spain as well as serving one UK based group entity.
TES has a career path across all technology departments in Vodafone Shared Services Egypt as well as collaboration opportunities within 3 other TSS locations in London, India and Romania
By joining TES you get trained for the latest technological products in the global market such as IP VPN ,DSL , Voice over IP and IoT Products while also receiving annual training plans in the field you are specialized not to mention technical certifications within your field such as Cisco Certificates, ITIL, PMP, Prince2
Role purpose:
- Serving BO Enterprise clients & VGE ( activation-prolong-porting-Hardware)
- Contacting client (service manager) by mail or phone.
Tasks & Responsibilities:
- Working parallel on 9 tools. (KIAS, SAP, Price plan Tool, Price E-Tool, Simkartentool, SharePoint, MOM, Hotline Database, Client data base)
- Prolong (renew) contracts and send Hardware to the Customer with tariff change (Single & mass)
- Activation of new numbers with subsidized hardware (Single & mass)
- Import new phone numbers from other providers to VF with subsidized HW (Single & mass)
- Send Hardware to the customer subsidized or unsubsidized (Single & mass)
Job Requirements
Key accountabilities and decision ownership:
- Structured and accurate operation
- Quick learner, Flexibility, teamwork skills, customer-oriented way of working
- Independent and autonomous execution of tasks
- High concentration
- Core competencies, knowledge and experience
- Able to read and write complex German sentences
- German Language Skill 3 according GER = B1/B2
- Very good understanding of numbers
- Technical understanding of the different process
- MS Office (Outlook, Word, Excel, Access)
- Basic commercial knowledge desirable
Must have technical / professional qualifications:
- Perfect knowledge of systems
- KIAS
- SAP
- Price plan Tool
- Price E-Tool
- Simkartentool
- Sharepoint
- MOM
- Hotline Database
- Softphone
- Client data base
- Error-free and fast typing with the keyboard in German language