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Job Description
The Social Media Community Manager is
- Responsible for the brands' social media presence and for maintaining positive online reputation for these brands.
- Managing day to day activities for the social media accounts, creating and curating social media posts and updates for the managed brands.
- Continuously Monitoring the brands' social assets during his/her working hours across all platforms (Facebook, Twitter, Instagram....etc), replying quickly to online inquiries using the brand's tone of voice.
- Dispatching the social media fans inquiries and customer requests to relevant team members, and following up on each of these cases to make sure the brand is offering a satisfying online customer service experience.
- Attending relevant events of the brands and performing a professional social media event coverage when needed.
- Following other relevant accounts, scene influencers and user-generated content talking about the managed brands away from its own social platforms and responding in a timely manner.
- Converting social media fans to online leads and prospects when needed through social media conversations.
- Observing social media trends and monitoring insights to create reports for the managed brands.
Job Requirements
- Excellent command of both English and Arabic. (especially writing)
- From 1-3 years of experience in similar social media or websites admin jobs or in customer service.
- Knowledge of different social networks, how to use them professionally and the differences between them.
- Basic knowledge of digital marketing and online sales concepts is a plus.
- Being a cooperative team player.
