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Job Description
- Acts as a single point of contact for telephone calls and e-mails.
- Responds to clients requests for technical assistance.
- Identifies problems, provides procedural guidance and accurately reports incidents to technical staff for resolution.
- Answers queries on basic issues and offers advice to resolve them.
- Maintains a high degree of customer service for all support queries and adhere to all service management principles.
- Provides weekly service desk reports on call trends.
- Provides accurate, valid and complete information by using the right methods/tools.
- Documentation and other duties as assigned.
Job Requirements
- Bachelor degree in a relevant field.
- From 1:2 years of experience.
- Excellent communication skills and possession of telephone etiquette.
- Experience with using MS Outlook within a network environment.
- Documentation skills.
- Incident management experience.
