Credit Control Supervisor

Objective of the position:

• Responsible for overseeing the collection efforts of accounts receivable balances.
• Assist the Collection Manager to develop monthly collection plan.
• Assist the Collection Manager to update the Best Practice, Function Cycle and enhance the performance
• The job does not require performing credit analysis on potential customers.

Duties & Responsibilities:

• Ensure that the Monthly Billings are sent to all customers on the billing date.
• Ensure that Customers pay before or on due date.
• Interact with the related Company’s department.
• Hiring, conducting training and managing members of the collection team
• Planning, evaluating, implementing and continuously improving all aspects of credit & collection functions and processes.
• Assisting in formulation of specific collection objectives and achievement of the same
• Ensuring professional relationships are established and maintained with Customers.
• Direct interaction with selected clients to resolve receivables delinquencies
• Negotiating re-payment plans for the default cardholders if required.
• Prepares the necessary Credit or Debit Memos to rectify customer ledger.
• Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments.