Sr. Software Quality Assurance Specialist - Dubai - Dubai, United Arab Emirates

Applicants for
1 open position
Experience Needed:
4 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Freelance / Project
Arabic, English
1 open position
About the Job

The purpose of this position is to provide the highest levels of professional in data quality checking in order to ensure customer experience is maximized for all Infas ME clients/services.

  • The role holder responsible to re-validate and check all the data in maximum accuracy and privacy.
  • Maintain the daily productivity and quality scores in order to meet customer experience and KPI goals.
  • Maintain the highest quality rates in indexing
  • Collect and Monitor the daily quality reports
  • Weekly report for all the operation quality
  • Taking corrective actions with the coordination with the QA Team
  • Make sure of delivering the new updates and make sure it’s fully understood by the agents.
  • Address any repeated issues affecting the operation’s quality.
  • Frequently audit on all the QC team
  • Ensure maintaining the highest quality levels
  • Ensure effective, efficient and smooth day to day operations.
  • Ensure the team’s adherence to company’s policies and procedures.
  • Communicate effectively with other departments in order to provide the required service standards.
Job Requirements
  • Arabic Speaker is must .
  • Resident in Dubai .
  • The role holder must apply comprehensive and knowledgeable information and the Infas ME defined customer experience and service approach to internal and external customers in relation all areas of the EDMS department including but not limited to checking the quality of Validation, Index, Data Cleans, scanning, capturing, preparation and regrouping areas in order to meet the customer experience, BSC (Balanced Score Card) and KPI (Key Performance Indicator) goals.

Minimum Experience:

  • Minimum 4 year of experience in a quality assurance or related role.
  • Good understanding of quality assurance process.
  • Knowledge of languages both Arabic and English is preferred

Minimum Education:

  • Bachelor degree

Knowledge & Skills:

  • Keyboard proficiency and PC skills
  • Experience in the quality assurance environment is a plus
  • Ability to communicate effectively and clearly
  • Reporting skills
  • High standard of personal motivation and initiative
  • Ability to respond positively to working within a pressured and multi-cultural environment.
About this Company

infas ME – Member of Win Group, is an IT Dubai-based company founded in 1997. The company offers a wide range of ECM solutions and Document Management Services based on leading technology providers. For more than 15 years, the company has successfully implemented enormous... (More)

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