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Job Description
- Collect all bookings that was affected by Schedule Change and call the customer to inform them about the impact and alternative available options.
- Follow-up on all files affected by schedule change with the airlines to confirm the new dates, get approval to full refund the ticket, or re-validate it for free.
- Re-issue or refund the ticket as per airline approval
- Handle calls received directly from the customers which are related to schedule changes.
Job Requirements
- Experience more than 2 years in Amadeus advanced.
- Outstanding problem resolutions skills.
- Excellent interpersonal and teamwork skills.
- Ability to multitask.
- Good command of English Language.
- Ability to work on the Queue with a specific SLA for handling the case.