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Airline Operations Specialist

Flyin.com
Cairo, Egypt
Posted 6 years ago
100Applicants for1 open position
  • 36Viewed
  • 3In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Collect all bookings that was affected by Schedule Change and call the customer to inform them about the impact and alternative available options.
  • Follow-up on all files affected by schedule change with the airlines to confirm the new dates, get approval to full refund the ticket, or re-validate it for free.
  • Re-issue or refund the ticket as per airline approval
  • Handle calls received directly from the customers which are related to schedule changes.

Job Requirements

  • Experience more than 2 years in Amadeus advanced.
  • Outstanding problem resolutions skills.
  • Excellent interpersonal and teamwork skills.
  • Ability to multitask.
  • Good command of English Language.
  • Ability to work on the Queue with a specific SLA for handling the case.

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