Receptionist

PHONE CALL AND RECEPTION:

• Answer phone calls and takes messages
• Present the functioning of the MSF Clinics and inform the persons about the services provided
• Give, follow and organize the patient’s appointments in the MSF Clinics and appointments for referrals when needed.
• Welcome patients and visitors in the MSF Clinics
• Inform the patient of the patient flow, waiting time and any information asked
• Ensure the availability of a comfortable waiting area for the patients and their relatives, accompanying persons and visitors
• Be attentive to patient comfort and to the needs of the patient in the waiting area.

MEDICAL FILES MANAGEMENT:

• Maintain and secure all the written and electronic medical files inside the clinic reception and file room
• Organize the medical files according to the procedure and system
• Retrieval, completion and handover of the files to the authorized personnel
• Record of file movement and ensure all files return to the file room at the end of the day; tracking the file in the clinic if necessary.

REGISTRATION:

• Properly register the patient with all necessary administrative information or any relevant information
• Give a new code number for the patient if the admission is confirmed and register it in the golden book according the procedure
• Update patient’s information according to protocols and procedure and ensure maintaining and filing system in good condition
• Ensure, maintain and promote confidentiality regarding all information registered.

PATIENT FLOW:

• Ensure good flow of patients avoiding overcrowded rooms and having patients standing up for a long time while waiting for their turn.

INTERPRETERS:

• Check the necessity of the service of an interpreter for the patient and book an interpreter when needed.
• Ensure appropriate referral for urgent or emergency cases
• Identify emergency cases
• Follow the procedure for urgent or emergency cases on call and in the clinics
• Inform the manager of any patient with an obviously serious medical or Mental Health disorder.

RECORD AND REPORT:

• Keep record of daily attendance, exits (cured, defaulter, death or transfer), and collaborate with the outreach team in their tracing of defaulters to ensure they come back
• Report daily to the hierarchical superior about daily/weekly admissions, defaulters or in case of difficulty.

Application deadline is: @ 6 pm December 18th, 2017 - Only shortlisted candidates will be contacted