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Job Description
- Be in charge of running and managing the call center daily.
- Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
- Understand all organization’s products, services, procedures and guidelines and communicate same to all team members.
- Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center.
- Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.
- Addresses disciplinary and/or performance problems according to company policy.
- Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
Job Requirements
- 4-6 years call center experience with minimum 2 years in managing call center team .
- Males Only
- Very Good English
- Excellent in Excel
- Very motivated and willing to make a major change :)
- Experience in call center specialism companies is a plus
- (Raya / Teleperformance .... etc ) or Telecom operators will be an asset
