Call Center Team Leader

Sedar Global - Obour City, Cairo

93
Applicants for
1 open position
73
Seen
13
Shortlisted
46
Rejected
Experience Needed:
4 to 6 years
Career Level:
Manager
Job Type:
Shift Based
Salary:
Negotiable
Languages:
Arabic, English
Vacancies:
1 open position
Gender:
Males Only
About the Job
  • Be in charge of running and managing the call center daily.
  • Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members.
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center.
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.
  • Addresses disciplinary and/or performance problems according to company policy.
  • Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
Job Requirements
  • 4-6 years call center experience with minimum 2 years in managing call center team .
  • Males Only
  • Very Good English
  • Excellent in Excel
  • Very motivated and willing to make a major change :)
  • Experience in call center specialism companies is a plus
  • (Raya / Teleperformance .... etc ) or Telecom operators will be an asset
About this Company

It may be said that time garners expertise. This is undeniably true for Sedar, having being founded in 1892. Since then we have been perfecting our craft of window and wall decor, enhancing our wealth of knowledge and experience through the tapestries of time. It is with this... (More)

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