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Job Description
- Answering calls and respond to emails.
- Handling customer inquiries telephonically, by emails, chats and social media.
- Following Up with the restaurants in case delay in order acceptance or delay in changing the order statues, or delay in delivery when the restaurant delivers.
- Following Up With The Fleet Team to insure smooth delivery·
- Making Restaurant engaged upon restaurant request - change order statues upon restaurant request - instruct restaurant staff on how to use the system.
- Researching required information using available resources.
- Managing and resolving customer complaints.
- Providing customers with product and service information.
- Entering new customer information into system.
- Updating existing customer information.
- Processing orders, forms and applications.
- Identifying and escalating priority issues.
- Routing calls to appropriate resource.
- Following up customer calls where necessary.
- Producing call reports.
- Assisting customers with any technical issues experienced with website and escalate any issues to management appropriately.
- Meeting quality assurance requirements and other key performance metrics.
- Documenting all call information according to standard operating procedure.Completing call Logs.
Job Requirements
- High University Degree.
- 1 to 2 years of experience in the same field.